I am a Quality Analyst with over 9 years of BPO experience, including more than 2 years in Quality Assurance for Risk and Payments. My background includes quality audits, AI-generated content evaluation, fraud and payment operations, data analysis, reporting, and process improvement.
I am experienced with Google Workspace, Microsoft Office, Google Sheets, Salesforce, Microsoft Dynamics CRM, and creating reports that help teams improve performance and maintain quality standards. I pay close attention to detail, communicate clearly, and enjoy identifying patterns and solving problems before they become larger issues.
As a worker, I want to be known as someone who is dependable, proactive, and easy to work with. I take ownership of my responsibilities, meet deadlines consistently, and continuously look for ways to improve accuracy and efficiency. Whether working independently or with a team, I focus on delivering high quality results that clients can trust.
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