I help service-based businesses streamline operations, improve customer experience, and maintain efficient workflows through structured operational support, project coordination, CRM management, and digital marketing assistance.
My experience includes Executive & Administrative Support, Operations Coordination, HVAC Project Coordination, Customer Experience (CX) Support, CRM & Lead Management, Local SEO, GoHighLevel (GHL) Support, and Digital Marketing Support. I have managed calendars, coordinated appointments, tracked leads, organized CRM systems, supported onboarding processes, handled customer follow-ups, and maintained operational workflows in fast-paced remote environments.
I have supported US-based businesses by managing 40–80+ weekly appointments, maintaining 200–500+ CRM records, coordinating HVAC service operations, assisting with customer support processes, publishing SEO content, supporting email marketing campaigns, organizing lead pipelines, and contributing to digital marketing initiatives that improve business visibility and client engagement.
My technical toolkit includes ServiceTitan, GoHighLevel (GHL), Google Workspace, Microsoft 365, Slack, Zoom, Trello, WordPress, Elementor, Google Search Console, Google Analytics, SEMrush, Canva, CapCut, ChatGPT, Grammarly, and other CRM, project management, and workflow automation platforms.
I am available full-time and flexible with US, UK, and AU time zones. I am seeking a long-term opportunity where I can contribute to operational efficiency, support business growth, strengthen customer relationships, and become a dependable member of a growing team.
I value accountability, clear communication, organized systems, and consistent execution. I adapt quickly to new processes, take ownership of responsibilities, meet deadlines reliably, and focus on delivering high-quality support that helps businesses operate more efficiently.
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