Hi, I'm Sherlymie—and I've been working remotely for 10+ years without a single day of micromanagement needed.
But I didn't start there.
I started as a data encoder at a supermarket, generating management reports with 99%+ accuracy because I learned early that one wrong number has real consequences. From there, I moved into a US-based BPO handling health and wellness customers, where I built the discipline of high-volume support: 92–96% QA scores, strong first-call resolution, and zero shortcuts.
Then I spent a decade as the sole remote customer experience and compliance specialist for a Canada-based prescription eyewear e-commerce brand.
Every order that went to the lab passed through my prescription review first. Every return that came back without documentation got properly authorized before anything moved. Every customer concern was logged, resolved, and closed cleanly.
I handled 40–70 tickets daily, verified 100+ prescriptions per week, and kept a 95%+ CSAT for 10 straight years. I built SOPs. I wrote lab instructions. I maintained CRM records that anyone on the team could pick up without calling me.
I'm reliable and self-directed, and I take documentation seriously because I know what happens when you don't.
If you need someone who owns their work completely, I'm available now and open to full-time or part-time remote roles.
Verified
