Hi I'm JC -- I am an experienced Customer Service Representative with a strong background in handling high-volume calls, resolving customer concerns, and delivering excellent service. I specialize in collections support, billing inquiries, and account management, with proven results in improving customer satisfaction and meeting performance targets.
In my recent role, I handled 50–80 inbound and outbound calls daily for DirecTV collections, assisting customers with billing concerns and negotiating payment arrangements. I successfully increased on-time payments by 20% and maintained a 95% customer satisfaction rating by providing professional, empathetic, and solution-oriented support.
I am skilled in using CRM systems, RIO, Etracs, CacsX, and DirecTV 360 to manage customer accounts accurately and efficiently. I am also detail-oriented, organized, and capable of working independently in a remote setup while meeting deadlines and KPIs.
I am committed to delivering high-quality customer service and building positive relationships with clients. If you’re looking for a reliable and results-driven CSR who can handle calls, emails, and customer concerns effectively, I’m ready to support your business.
