Dedicated IT Support professional with experience in remote helpdesk and technical support. Skilled in troubleshooting hardware, software, Microsoft 365, Active Directory, email, and network issues. Experienced in using ticketing systems and remote desktop tools to resolve user concerns efficiently. Reliable, detail-oriented, and able to work independently in fast-paced environments.

I am a reliable and detail-oriented professional with several years of experience in IT Service Desk and Technical Support, handling both local and international clients. I have worked with global companies such as Hewlett Packard Enterprise (HPE) through trusted vendors, providing high-quality support in fast-paced environments.

I am skilled in:
Technical and customer support (email, chat, and voice)
Ticketing systems and issue resolution
Troubleshooting hardware, software, and basic network issues
Following SOPs, SLAs, and quality standards
Clear and professional English communication

I am highly organized, quick to learn new tools, and able to work independently with minimal supervision. I value professionalism, honesty, and long-term working relationships. My goal is to help businesses run smoothly by providing dependable support and excellent customer service.

I am open to full-time or part-time remote work and excited to contribute my skills to a growing team.