Hi, I’m Shelly, a customer service professional with over 10 years of experience supporting clients in telecommunications, healthcare, and legal industries. In my current role as a Case Manager and Pre-Hearing Specialist, I handle disability claims, manage client communication, and ensure accurate and compliant documentation. Previously, I worked in telco billing and as a healthcare referral and verification specialist, where I developed strong problem-solving and communication skills. I’m proactive, self-motivated, and adaptable, and I take pride in delivering efficient, high-quality service even in fast-paced environments.
