Experienced customer service professional with expertise in healthcare and financial services. Assisted patients with medication refill requests, prescription status inquiries, insurance verification, and general healthcare support while ensuring compliance with HIPAA and data privacy standards. Provided accurate documentation and empathetic customer service to resolve concerns efficiently. Served as a Subject Matter Expert (SME) for financial KYC operations, supporting agents with customer identity verification, document review, fraud prevention, and regulatory compliance. Recognized for attention to detail, accuracy, and strong support of frontline teams.
