I have a strong background in L2 Technical Support and Quality Assurance, with hands-on experience supporting, testing, and improving enterprise-level systems across retail, telecommunications, finance, and supply chain environments. I have worked closely with developers, business stakeholders, and end-users to troubleshoot complex issues, execute test cases, document defects, and ensure system stability before and after deployment.
My experience includes leading the nationwide rollout of a dealer ordering system, supporting loan application platforms, and handling high-priority escalations for global clients. I am comfortable working with ticketing systems (ServiceNow, Jira, Salesforce), executing UAT, regression, and functional testing, and providing clear documentation and reports that help teams resolve issues efficiently.
With a background in computer engineering, strong attention to detail, and a customer-focused mindset, I am well-suited for projects involving system support, QA testing, platform implementation, process improvement, and cross-functional collaboration especially in fast paced or user-facing environments.
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