I am looking for a work from home job, I am trainable and can do all works
This is to express my interest in the Customer Service / Sales Representative position. With hands-on experience in customer support, outbound and inbound calling, and sales-driven environments, I am confident in my ability to contribute positively to your team.
I previously worked as a Customer Chat Support Representative at Concentrix, where I handled the eBay account and consistently exceeded KPIs related to response time, resolution rate, and quality scores. I took pride in resolving customer concerns at first contact, reducing escalations related to dropping refunds and maintaining a professional and empathetic tone that helped boost customer retention.
I also gained valuable experience at Foundever under a financial account, handling both outbound and inbound calls as a debt collector. In this role, I built strong relationships with clients, educated them on financial options, and worked with sensitivity and professionalism while managing challenging conversations. Most recently, I worked in cold calling for Homeaglow, where I contributed to sales performance and consistently met required KPIs.
I am a motivated, detail-oriented professional with strong communication skills, active listening abilities, and the capacity to perform well under pressure. I am computer literate, adaptable, and comfortable working in fast-paced, target-driven environments.
I would welcome the opportunity to bring my skills, dedication, and positive attitude to your organization. Thank you for considering my application. I look forward to the opportunity to discuss how I can add value to your team.
Nature Icerevine Donglawen
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