* Responsible for analyzing and reviewing user profiles , videos and text - based content
and investigating, escalating and resolving issues that are reported by users or flagged
by the system.
* Serve as an advocate for the user community.
* Respond to user inquiries with high quality, speed, empathy, and accuracy
* Understand and remain up to date with client policies and guidelines; resolve inquiries
according to defined policies and procedures
* Fulfill base productivity and quality requirements
