I'm able to create a computer program or software that helps a company to improve their system and database. I have the technical skills and experience in both hardware and software troubleshooting.
I understand good customer service is paramount when working on the phones. I know I have potential for customer support as I am able to convince people to use our products/service and I have good telephone skills and have excelled as a call center agent at Convergys Ltd..
I understand how to use call center equipment, computer databases and headsets. I know the importance of using provided scripts when speaking with potential customers. I am very persuasive and understand how to keep people on the phone.
