HIPAA-certified Medical Virtual Assistant and Schedule Specialist with 5+ years of experience in customer service, virtual assistance, and healthcare administrative support. Currently supporting a US-based Gastroenterology clinic, handling 80+ patient calls per day, scheduling 63–80 appointments monthly, performing insurance eligibility verification, documenting notes in GGastro, and coordinating tasks with nursing staff. Holds a Bachelor of Science in Nursing with strong medical terminology knowledge and strict adherence to HIPAA compliance.
