Dedicated Customer Service and Sales Professional with over four years of experience in customer support, retention, collections, and B2B sales within fast-paced contact center environments. Proven ability to build strong customer relationships through empathy, active listening, and effective communication. Demonstrated success in exceeding performance targets, retaining customers, generating sales opportunities, and resolving concerns efficiently. Adaptable, results-driven, and committed to delivering exceptional customer experiences while contributing to business growth and customer loyalty.
