IT Service Desk Analyst
I’m an IT professional with hands-on experience supporting users and managing various platforms and environments. My background spans computer hardware, software and mobile phone troubleshooting including work related-app issues, network support, user account management, and cloud-based services.
I have experience configuring and supporting Cisco VPN solutions, ensuring secure and stable remote access for users while maintaining strict compliance with company security protocols. This has been essential in hybrid work environments.
In terms of cloud and enterprise tools, I have a strong command of o365 Microsoft Admin. Enforce compliance settings that meet both security needs and user accessibility. I also handled MFA authentication for secure but user-friendly sign-in experience.
I’m experienced with Active Directory, where I handle user provisioning, password resets, group management, and policy configurations as part of my accounts management responsibilities.
I'm also well-versed in ITSM platforms like ServiceNow, using it to track incidents and manage change requests. A key part of my workflow involves technical documentation. I take pride in creating clear and accessible ticketing notations.
My goal is to bring a thoughtful, proactive approach to IT support-resolving issues quickly, preventing disruptions, and creating an efficient digital workplace.
Let's Connect!
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