With 13+ years of experience leading operations in Financial Services, Customer Experience, Sales, Collections, Insurance, Retail, Travel, and Risk Management, I help businesses build efficient processes, high-performing teams, and exceptional customer experiences. I've managed teams of 200+ employees, partnered with senior stakeholders, and led operational initiatives that improved performance, streamlined workflows, and supported business growth.
Here's how I can help your business:
Operations Management & Business Process Optimization
Team Leadership, Coaching & Performance Management (200+ employees)
Customer Support & Customer Success Operations
Sales Operations & Collections Management
Risk Management & Quality Assurance
KPI Dashboards, Reporting & Business Reviews
Workforce Planning & Resource Management
SOP Creation & Process Documentation
Workflow Automation & Continuous Improvement
Cross-functional Collaboration & Stakeholder Management
Budget Monitoring & Operational Planning
Tools I use:
• Salesforce • Microsoft Dynamics • CRM • Google Workspace • Microsoft Excel & Office Suite • Slack
Verified
