Customer service professional with 5 years of experience in both voice and non-voice support, including email, live chat, and messaging platforms. Experienced in handling customer inquiries, resolving issues efficiently, and maintaining a positive customer experience. Skilled in Customer Service Quality Assurance, monitoring agent performance, reviewing interactions for accuracy and professionalism, and providing feedback to help improve service quality. Detail-oriented, reliable, and committed to delivering consistent, high-quality customer support.
