Dedicated and adaptable BPO professional with over 5 years of experience in customer service across healthcare, retail, and travel accounts. Skilled in handling voice and non-voice interactions with empathy, clarity, and professionalism. Certified in Lean Six Sigma (White Belt) and Microsoft Digital Literacy, with strong technical proficiency in AthenaOne, Microsoft Office Suite, and Google Workspace. Committed to delivering exceptional client support, resolving issues efficiently, and contributing to operational excellence. Seeking opportunities to grow within a dynamic team while deepening expertise in service delivery and process improvement.
