VIRTUAL ASSISTANT | HR & RECRUITMENT SUPPORT | OPERATIONS
I am a Psychology graduate and Certified Human Resource Associate (CHRA) with experience supporting business owners and executives across virtual assistance, administration, operations, recruitment, customer communication, project coordination, marketing, and business systems.
I support the day-to-day work that keeps a business organized. My experience includes managing schedules and communications, coordinating projects, maintaining records, developing SOPs, handling customer inquiries, supporting recruitment workflows, conducting research, coordinating marketing activities, and using technology to make recurring processes more efficient.
EXECUTIVE & ADMINISTRATIVE SUPPORT
• Email and inbox management
• Calendar and appointment management
• Meeting coordination and follow-ups
• Executive and client communication
• Document and file organization
• Online research and administrative support
• Reports, trackers, and business documentation
CUSTOMER COMMUNICATION & CALL SUPPORT
• Customer inquiries and service-related concerns
• Call flow and script navigation
• Inbound and outbound communication
• Customer and lead follow-ups
• Appointment-related communication
• Interaction documentation and escalation
RECRUITMENT & HR SUPPOR
• Candidate sourcing and research
• Resume screening and initial interview support
• Candidate communication and follow-ups
• Interview coordination and candidate endorsement
• Recruitment tracking and documentation
• Pre-employment and onboarding coordination
• Employee documentation and HR administration
• Payroll and compensation & benefits support
OPERATIONS & PROJECT COORDINATION
• Project and task management using Asana
• SOP development and process documentation
• Workflow organization and process improvement
• Project trackers and monitoring systems
• Deadline and deliverable tracking
• Recurring task and operational coordination
MARKETING & CONTENT OPERATIONS
• Social media content planning and scheduling
• Facebook, Instagram, LinkedIn, TikTok, and YouTube support
• Content calendars and campaign coordination
• Newsletter coordination
• Social media and newsletter analytics
• Performance reporting
• Canva graphics and content support
CRM, AI & BUSINESS SYSTEMS
• GoHighLevel CRM support
• Contact and lead organization
• Forms, email, and marketing workflows
• CRM documentation and maintenance
• ChatGPT and Claude
• AI knowledge base development
• Prompt development and optimization
• AI-assisted research and documentation
• Brand voice and messaging organization
• Workflow and productivity optimization
My background in Human Resources strengthened my ability to work with confidential information, maintain accurate records, communicate professionally, and support people across different functions. Combined with my experience in virtual operations, this allows me to adapt to different business workflows and support both administrative and people-focused tasks.
I am organized, detail-oriented, adaptable, and comfortable learning new systems. I take ownership of recurring processes, follow established SOPs, communicate proactively, and help turn priorities into organized execution.
