I am a dynamic Training and Operations Professional with 14 years of professional experience, including a
7-year progressive career at Teleperformance Philippines. I transitioned from high-performance
Lead Generation, Fraud Prevention, and Claims Expert to becoming a Lead Process Trainer. I am an expert in Regulation
E compliance, administrative oversight, and virtual team leadership. Proven track record in
managing complex financial data, maintaining 100% integrity in high-stakes banking
environments, and facilitating hybrid training for 25+ learners. A tech-savvy professional with a
background in Computer Engineering, dedicated to streamlining business operations through
proactive administrative mastery.
