Customer-focused professional with 4+ years of experience in patient scheduling, outbound sales, and customer service within fast-paced BPO and virtual environments. Proven ability to manage inbound and outbound calls, coordinate appointments, qualify leads, and resolve concerns with accuracy and professionalism. Skilled in CRM documentation, benefits verification, and compliance, with strong communication, multitasking, and attention to detail. Committed to delivering positive customer and patient experiences while consistently meeting performance goals.
