I am a detail-oriented and reliable professional with over three years of experience in healthcare support, customer service, and medical records operations. I have worked with U.S. healthcare providers, insurance members, and medical facilities, handling customer inquiries, claims and billing concerns, eligibility & benefit verification, and medical records retrieval while maintaining accuracy, professionalism, and HIPAA compliance.
My experience includes managing high-volume workloads, conducting provider research, coordinating medical record requests, resolving customer concerns, and delivering exceptional service through phone, email, and chat support. I am highly organized, proactive, and comfortable working independently in remote environments.
I take pride in being dependable, responsive, and committed to delivering high-quality work. My goal is to help businesses streamline operations, provide excellent customer experiences, and achieve their objectives efficiently.
