Experienced Customer Service and Administrative Support Professional with over 10 years of experience in customer service, technical support, scheduling coordination, sales coordination, and office administration. Skilled in managing customer inquiries, coordinating technicians and teams, scheduling appointments and jobs, monitoring work completion, and ensuring that required documentation is properly submitted and organized.
I have experience working with customers through phone and email, resolving account and service concerns, coordinating with internal teams and subcontractors, managing shipments, preparing reports, and providing day-to-day administrative support. My background in technical support has also strengthened my troubleshooting, problem-solving, and critical-thinking skills.
I am highly organized, detail-oriented, adaptable, and capable of managing multiple priorities while maintaining excellent customer service. I am proficient in tools such as Microsoft Office, Google Workspace, Microsoft Excel, Google Sheets, Outlook, Gmail, Google Calendar, Dropbox, Google Drive, Adobe Acrobat, Zoom, Trello, and ClickUp.
With my combination of customer service, coordination, technical support, and administrative experience, I can provide reliable remote support to businesses by keeping schedules organized, communicating with customers and teams, tracking pending tasks, maintaining accurate records, and ensuring daily operations run smoothly.
