I’m a Customer Support Specialist with 3+ years of experience handling email, chat, and phone support for eCommerce and service-based businesses.
I’ve worked with Shopify store owners, assisting customers with order modifications, refunds, tracking updates, and resolving order issues. I also have experience supporting Amazon Flex drivers, helping with delivery concerns, account issues, and onboarding processes.
On average, I handle 60–70 customer interactions per day while maintaining quality service and a 5–6 minute resolution time.
In addition, I use Meta Business Suite to monitor comments, respond to messages, engage with customers, and maintaining a positive brand presence across social media platform.
I’m comfortable working remotely, highly self-disciplined, and able to perform with minimal supervision. I can adjust to US time zones and am available for flexible hours.
As an IT graduate, I bring a strong foundation in technology and a willingness to continuously learn and improve.
I’m reliable, detail-oriented, and committed to providing excellent customer experiences.
Verified
