Virtual Assistant | E-Commerce Specialist | Customer Support Team Leader | Phone, Email, & Escalation Support | Admin & Reporting Specialist

I’m a results-driven Customer Support Team Leader with over 5 years of experience in handling email, chat, and customer service operations in fast-paced environments.

I’ve led teams, managed performance, and ensured high-quality customer experiences while handling administrative and reporting tasks. My background includes working with CRM tools, managing workflows, and supporting both customers and internal teams efficiently.

I specialize in:

Phone, Email, Escalation & Chat support
Administrative support and reporting
Team coordination and task management
CRM systems (Salesforce, Zendesk, ServiceNow)
Process improvement and workflow optimization

In my previous role, I:

Managed team schedules, reports, and performance tracking
Conducted coaching, training, and onboarding sessions
Handled escalations and ensured customer satisfaction
Developed automation using MS Teams to improve efficiency

I’m highly organized, detail-oriented, and reliable. I can work independently, meet deadlines, and adapt quickly to new tools and processes.

I’m committed to delivering excellent results and long-term value to any team I join.