I’m an Operations & Customer Relations Virtual Assistant with hands-on experience supporting daily business operations, customer communication, and process improvement for trading companies. I have a proven track record of helping businesses streamline processes and maintain excellent customer service, all while managing multiple responsibilities efficiently.
I’ve been actively involved in the operations of DM Rich Tyres Trading, a well-established business in Bicol, where I worked closely with customers, assisted with inquiries, supported sales coordination, and helped plan operational improvements. My role required direct customer interaction, organizing information, and contributing ideas to improve workflow and service efficiency. I assisted in day-to-day operations such as coordinating orders, resolving customer concerns, tracking basic records, and helping the business refine processes based on customer feedback. This experience honed my accountability, initiative, problem-solving, and communication skills.
Beyond my professional experience, I am also an entrepreneur, managing my brand CollectiblesbyTJ, where I handle online sales, customer engagement, and product curation. This venture gave me practical experience in e-commerce, social media marketing, and understanding customer behavior, complementing my operations and administrative expertise.
Academically, I’m pursuing a double degree in Marketing Management and International Studies (major in Japanese Studies) at De La Salle University (DLSU). This multidisciplinary background strengthens my ability to understand business strategy, marketing, customer psychology, and professional communication in both local and international contexts.
With a strong foundation in operations, customer relations, and business management, I bring a combination of practical experience, entrepreneurial insight, and academic knowledge that enables me to contribute effectively as a Virtual Assistant, particularly in areas like operations support, customer communication, social media coordination, and process improvement.
