Customer Service professional with 5+ years of BPO experience and hands-on expertise in GoHighLevel automations, CRM management, workflow setup, pipeline optimization, and remote administrative support. Skilled in handling 70–100+ daily customer interactions, managing 80–120 backend applications with 98–100% accuracy, and maintaining 90%+ customer satisfaction scores.
Strong background in email and chat support, data entry, process optimization, automation setup, and KPI/SLA-driven operations. Tech-savvy, detail-oriented, and fully remote-ready — capable of owning tasks independently while supporting business growth.
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