I am a Licensed Professional Teacher and experienced Customer Support Specialist with a strong background in e-commerce, virtual assistance, and online communication. I have hands-on experience handling customer inquiries via chat, email, and phone, including order management, tracking, refunds, returns, and dispute resolution across platforms such as Shopify, Shopee, and Lazada.
I am skilled in using tools like Zendesk, Gorgias, Freshdesk, Google Workspace, Microsoft Office, and CRM systems to ensure accurate documentation and efficient workflow. I also have experience in data entry, ticket management, and maintaining organized customer records with high attention to detail.
In addition to customer support, I have worked as an English Instructor, which strengthened my communication skills, patience, and ability to explain information clearly. I am also experienced in remote work environments, including outbound telephone interviewing, where accuracy, professionalism, and time management were essential.
I am a reliable, adaptable, and detail-oriented professional who thrives in structured tasks and fast-paced environments. I am seeking a long-term remote opportunity where I can contribute my skills in customer service, admin support, and e-commerce operations while continuing to grow professionally.
