Call Center Supervisor with over 10 years of experience driving operational excellence, developing high-performing teams, and delivering outstanding customer experiences across fast-paced contact center environments.
Throughout my career, I’ve led frontline teams to consistently exceed KPIs including CSAT, AHT, FCR, service level, and quality scores, while maintaining a strong focus on employee engagement and retention. I’m known for being a hands-on leader who balances data-driven decision-making with genuine people leadership.
