I’m a Healthcare Virtual Assistant with a clinical background and experience supporting patient scheduling, insurance verification, and medical administrative workflows. I help clinics stay organized, manage patient communication, and keep daily operations running smoothly.
I have experience working with healthcare processes such as patient intake, appointment scheduling, insurance verification, billing support, and prior authorizations. I understand the importance of accuracy, confidentiality, and HIPAA-compliant processes when handling patient information.
Before transitioning to remote work, I worked as a Medical Laboratory Technologist for 5 years in a hospital setting. My role included processing diagnostic reports, verifying patient information, and coordinating with physicians and nursing staff. This experience helped me develop strong attention to detail and a solid understanding of healthcare systems and medical documentation.
I also bring experience from customer support and community management, where I handled high volumes of inquiries, maintained organized case tracking, and improved response workflows. This strengthened my communication, problem-solving, and administrative management skills.
I can support clinics with:
• Patient intake and appointment scheduling
• Insurance verification and prior authorization
• Medical billing support and revenue cycle support
• Patient communication and follow-ups
• Medical documentation and data entry
• Inbox and calendar management
Tools I’m comfortable using:
Jane App
Intercom
CRM & Ticketing Systems
Google Workspace
Microsoft Office (Word, Excel, PowerPoint)
Trello
Zoom
Electronic Medical Records (EMR/EHR)
I’m reliable, organized, and committed to supporting healthcare teams so they can focus on delivering quality patient care. I’m always open to learning new systems and adapting to a clinic’s workflow.
I’m particularly interested in supporting mental health clinics, private practices, and healthcare providers.
Verified
