Medical VA | Healthcare Administration, Patient Coordination & Customer Support | Scheduling, Intake & Documentation | AI-Assisted Workflows

Healthcare practices need patient-facing and administrative support that keeps scheduling, intake, documentation, and follow-up moving without creating more work for the clinical team.

I provide Medical VA and healthcare administrative support backed by 5 years of hospital clinical experience and remote customer support experience.

My background combines clinical knowledge with practical experience in patient coordination, appointment scheduling, documentation, customer support, case management, and administrative workflows.

I can support healthcare teams with:

• Patient intake and appointment scheduling
• Patient coordination and follow-up
• Healthcare administrative support
• Clinical and medical documentation
• Insurance eligibility and benefits verification
• Referral and prior authorization workflows
• Medical records and data entry
• Email and live chat support
• Customer support and case management
• CRM and ticket management
• Medical billing and claims support
• Revenue cycle management workflows
• Jane App and electronic medical record workflows

Before transitioning into remote work, I worked in a hospital clinical laboratory processing 80–100 diagnostic reports daily, maintaining accurate patient information and clinical documentation while coordinating with physicians and nursing staff when clarification was needed.

In remote customer support, I have handled 50–70 customer inquiries daily through ticketing systems and live chat while maintaining 95%+ on-time SLA performance, including documentation, follow-up, troubleshooting, and escalation.

I also have training in HIPAA-compliant processes, US medical billing, insurance verification, prior authorization, claims processing, and revenue cycle management, with training in Jane App and electronic medical records.

AI-Assisted Workflows

I am also developing practical capability in using AI and automation to organize information, streamline repetitive administrative processes, and improve workflow efficiency, while keeping human review, accuracy, and privacy central to healthcare-related work.

I support medical practices, behavioral health, and mental health clinics with organized patient coordination, scheduling, intake, documentation, and administrative support.

CORE SERVICES

• Medical Virtual Assistance
• Healthcare Administrative Support
• Patient Coordination
• Appointment Scheduling
• Patient Intake & Follow-Up
• Medical Documentation & Records
• Healthcare Customer Support
• Insurance Verification Support
• Medical Billing Support
• CRM & Ticket Management
• Email & Live Chat Support

If your practice needs someone who can keep patient and administrative workflows organized while providing clear, consistent support, I'd be glad to connect.