I am a results-driven Customer Support and E-commerce Specialist with over 3 years of experience handling U.S. and Australian accounts in financial services and online retail.
I specialize in email and voice support, order management, refunds, subscription adjustments, retention strategies, and dispute resolution. I have handled 80+ calls daily while maintaining 95% quality scores and high customer satisfaction ratings.
My tools experience includes:
• Shopify
• Recharge
• Zendesk
• Gorgias
• Loris
• ShipBob
• Loop
• Slack
• Notion
• NICE
• Avaya
I am highly organized, detail-oriented, and committed to meeting SLAs while delivering empathetic and efficient support. I am comfortable working independently and in fast-paced remote environments.
I am looking for a long-term remote opportunity where I can contribute to customer satisfaction, retention growth, and operational efficiency.
