I am an experienced Customer Support professional with a comprehensive background in handling customer inquiries via phone, email, and chat. My recent roles have involved addressing customer inquiries, resolving complaints, troubleshooting issues, and maintaining up-to-date customer records. I thrive in high-pressure environments, demonstrating dependability, eagerness to learn, and a results-driven attitude. I am a self-starter, quick to adapt, and focused on delivering exceptional customer experiences.
I have also served as a Dispatch Assistant Manager for a plumbing company, where I managed both customer service representatives (CSRs) and technicians, ensuring smooth operations and effective communication across teams. Additionally, I am well-versed in using Service Titan for dispatch and operational management.
Tools & Platforms:
ShopifyGorgiasFB FlurryService Titan/ProDialpadOnestep GPSGoogle WorkspaceSlackTrelloOffice 365Expertise:
OrganizingCustomer Service (Phone, Email, and Chat)DispatcherEmail CorrespondenceAppointment SettingSocial Media Management
