General Virtual Assistant | Executive Virtual Assistant | Amazon VA

Hi, I'm Vincent Bacay, and I am an aspiring General Virtual Assistant or Executive Virtual Assistant with a strong background in customer service and administrative support. I have extensive experience handling phone, chat, and email support, including working at Amazon, where I managed high-volume inquiries with professionalism, empathy, and efficiency

- Customer Service Excellence: Skilled in phone, chat, and email support with a focus on empathy and problem-solving.
- Administrative Support: Calendar management, scheduling, inbox organization, and task coordination.
- Communication: Professional email drafting, client correspondence, and clear documentation.
- Technical Tools: Proficient in Microsoft Office, Google Workspace, and familiar with CRM and project management platforms.
- Adaptability & Problem-Solving: Quick to learn new systems, proactive in resolving issues, and flexible across diverse industries.

Work Experience
Amazon – Customer Service Representative
- Handled phone, chat, and email support for global customers.
- Delivered timely resolutions and maintained high satisfaction ratings.
Customer Service Support (Phone & Email)
- Managed inquiries with professionalism and empathy.
- Ensured accurate information delivery and efficient issue resolution.

Why Hire Me
I bring a balance of professionalism, reliability, and empathy to every task. My experience in customer service has honed my ability to communicate effectively, manage multiple priorities, and support clients with precision. Whether as a General VA or Executive VA, I am committed to helping businesses thrive by providing dependable and organized support.