Here are my professional experiences:
Cars/Vehicles/Automotive & Dealerships | Lead Generator | (U.S)
•CARFAX details
•Analyzed MMR vs. retail asking price to identify profitable inventory.
•Extracted VINs, dealer contacts, and specs from U.S. platforms.
•Audited Window Stickers, CARFAX to confirm factory options and MSRP.
•Google Sheet Asking Price, MMR difference and other details
(VIN, Year, Make, Model, Mileage, Exterior Color, Interior Color, Asking Price, Dealer Name, Dealer Contact Number, Window Sticker, Vehicle Link)
Department Head of Appointment Setter | SMS Chat Support | Marriage Coach (U.S)
•Make outbound contact with lead via texts/chat and follow-ups to leads
•Downsell leads to prospects not qualified for high ticket offer.
•Engage prospects in natural, confident SMS conversations to qualify interest and set appointments.
•Enter notes, updates, and follow-up tasks into our CRM.
•Confirm and remind prospects of scheduled calls to maximize show rates.
•Collaborate closely with Program Advisors & CEO to improve lead flow and conversions.
•GoHighLevel (GHL)
American Income Life Insurance | Scheduler | Appointment Setter | Outbound Calls
---Policy Owner Service Leads (POS)
---Union Benefit Leads
* Make outbound calls to provided POS and union benefit leads
* Follow the provided phone scripts and appointment-setting process
* Handle common questions and objections using the provided responses
* Schedule qualified appointments on the agent’s calendar
* Confirm appointment details and help improve appointment attendance
* Maintain accurate notes and update each lead’s status
* Complete the required number of calls and follow-up attempts
* Communicate professionally with leads, management, and the insurance agent
Marketing & Real Estate Virtual Assistant | Cold Calling | Realtor (California, USA)
•Conducted cold calls for circle prospecting, targeting Geo Leads and expired listings across the U.S.
•Performed market research and managed poster creation for various social media platforms.
Travel Agency Owner / Manager / Sales Executive | Leonor Ticketing Services | Inbound Calls & Outbound Calls | (Palawan, Philippines)
•Managed domestic and international flight sales, including quotations, price matching, and booking.
•Handled rebooking, baggage requests, and schedule changes.
•Developed promotional offers and marketing materials for social media.
Customer Service Associate | Microsoft Accounts & Billing (U.S. Account) | Inbound Calls & Outbound, Chat Support
•Provided inbound phone and chat support for global clients regarding Microsoft Office installation and billing.
•Managed sensitive financial tasks including charging credit cards, processing refunds, and resolving billing disputes.
•Assisted with technical support, including password resets for Outlook, Gmail, and XBOX accounts.
•Focused on customer retention and upselling services while meeting strict time limits.
Sales and Service Representative 2 | Inbound Calls| Comcast (U.S.)
•Handled inbound calls, billing disputes, refunds, and technical support for cable and phone services.
•Drove revenue through the upselling of product bundles and customer retention strategies.
•Managed credit card transactions and resolved high-level customer complaints.
I am already set and just waiting for you to hire me.
• Working laptop with extra monitor
• High-speed Internet, hard-wired to the router
• Headset with noise cancelling (Jabra UC Voice 150)
• Home-office setup with a quiet location
• Excellent internet and power supply without interruptions
• Backup internet and power supply ready
Verified
