Hi, my name is Florian Dave Ortiz from Cebu, Philippines. I am a dedicated Virtual Assistant and Customer Support Specialist with 4 years of experience in BPO and healthcare support. I excel in managing inbound chats, billing inquiries, insurance verification, and patient portal support, always ensuring accurate and professional assistance.
In addition, I have strong computer literacy skills, including Microsoft Office, Google Workspace, data entry, and digital file management. I also bring social media management experience, having handled the Facebook, Instagram, and YouTube pages for nearly 3 years creating content, engaging with followers, and optimizing reach.
I am highly organized, detail-oriented, and committed to providing exceptional service while maintaining confidentiality and professionalism. I thrive in fast-paced environments and enjoy helping clients achieve smooth, efficient workflows.
