Healthcare operations supervisor with strong experience in billing, enrollment, and small group processing within a fast-paced healthcare BPO environment. Proven track record in leading teams, delivering process training, and driving improvements in quality, productivity, and operational performance across key metrics.
Skilled in end-to-end administrative and healthcare support with deep expertise in full Revenue Cycle Management (RCM), including patient registration, insurance verification, eligibility checks, charge entry, coding support, claims submission, payment posting, denial management, and AR follow-ups.
Additional strengths as a Medical Virtual Assistant include prior authorization processing, EMR/EHR management, appointment scheduling, patient coordination, benefits verification, and claims resolution support. Known for strong communication, attention to detail, process optimization, and delivering accurate, efficient, and compliant healthcare operations support in high-volume environments.
