Professional Summary
Experienced and highly organized operations and customer service professional with over 7 years in the BPO and telecommunications industry, supporting companies like Ocwen, Telstra, and Verizon. Skilled in non-voice support, order processing, documentation, and back-office functions. Proven ability to handle complex workflows, ensure service accuracy, and maintain high customer satisfaction through email and chat channels. Adept at working independently in remote environments with strong attention to detail and process compliance.
5 years as a Customer Support Specialist (Email/Chat/Outbound Caller), 2 years as a Order Management Officer, 1 year as a Provisioning Officer, 1 year as a Imaging/Data Processing Associate.
Team Player, Collaborative, Proactive, a Self-starter and Results Driven.
If you're sold and think we're a good fit, Drop a personalized message and let me know. I'd love to hear from you.
Verified
