Insurance Broker, Claims Handler, Customer Service Representative

I am a customer-focused professional with over eight years of experience in insurance services and remote support roles.

I specialize in handling high-volume customer interactions across phone, email, and chat while maintaining a strong focus on accuracy, efficiency, and client satisfaction. My background includes managing insurance policy processing, resolving customer concerns, and supporting clients with clear and timely communication.

I also have remote work experience where I handled customer inquiries, researched travel deals, and provided real-time support in fast-paced environments. This has strengthened my ability to work independently, manage time effectively, and adapt quickly to new tools and systems.

Key strengths include:
• Customer support (phone, email, chat)
• Problem-solving and complaint resolution
• Attention to detail and organization
• CRM and support tools (HappyFox, Notion, GoHighLevel)

I am currently open to opportunities in customer support, virtual assistance, or remote service roles where I can contribute to delivering excellent customer experiences.