I want to be known as a strategic partner rather than just a task-executor. My background is built on a foundation of technical expertise and a proven ability to drive efficiency across multiple platforms.
E-commerce Specialist: I have deep functional knowledge of the Shopify platform, having served as a Merchant Support Advisor and Team Leader.
Technical Problem Solver: I excel at troubleshooting complex issues, having spent years as a Technical Support Specialist and Subject Matter Expert for -----------.
Data & CRM Expert: I am proficient in advanced data management using Google/Microsoft Sheets and have extensive experience with CRMs like NetSuite, Zendesk, Help Scout, and Aircall.
Operational Leader: My experience includes managing daily operations, delegating tasks, and fostering positive environments to achieve specific team goals.
How I Show Up as a Coworker
In a team setting, I aim to be the colleague who elevates everyone around them. Here is what you can expect when working with me:
A Supportive Mentor: I believe in guiding and motivating my peers. I have a history of coaching and mentoring consultants to increase productivity and providing analytical support to trainees through knowledge transfer.
A Clear Communicator: I maintain excellent communication across all organizational levels, ensuring that merchant needs are understood and executive goals are met.
An Efficient Multi-tasker: I am known for my ability to handle diverse responsibilities—from appointment booking to developing impactful presentations—without losing focus on quality.
A Reliable Problem-Solver: Whether it is resolving service complaints or setting up new software systems, I prioritize timely, first-time resolutions to guarantee satisfaction.
