I have been with Alorica for 2 years and 5 months. I was once a Customer Experience Agent where I handle calls and assist the customer. After six months, I got upskilled as a Senior Agent where I specialized in handling escalation cases- primarily through email support. Then after eight months, I was given opportunity to apply for a Quality Assurance Associate. This focuses on giving feedback on the calls and email of our agents, aside from that, we also do calibrations for better alignment, training discussions with the trainees.
