Administrative and operations support professional with over 6 years of experience in the banking and telecommunications industries, supporting high-volume, fast-paced environments with accuracy and efficiency.
At BDO Unibank Inc., I managed 90–150 daily client transactions while maintaining strict compliance with financial regulations and internal controls. My role required precision in documentation, system navigation across multiple platforms, cross-department coordination, and the ability to resolve complex account concerns efficiently. I was recognized as a multi-year Top Referrer for insurance contributions, demonstrating both revenue awareness and relationship-building capability.
Previously at Globe Telecom, I handled 15–30 daily walk-in client interactions, resolving billing and service concerns while ensuring accurate CRM documentation and case tracking.
I bring strong organizational skills, confidentiality in handling sensitive information, and the ability to manage high workloads without compromising quality. My goal is to support executives and teams by streamlining administrative processes, maintaining operational accuracy, and contributing to overall business efficiency.
Open to remote and administrative operations roles where structure, reliability, and performance matter.
