You can check my LinkedIn account here: www.-----------/in/eva-mae-rosagenia-----------.
Hi! I’m a customer support and operations professional with experience in healthcare insurance and patient services. I assist with a variety of tasks, including handling inquiries from patients and providers, managing subscriptions, processing requests, coordinating appointments, and connecting members with the right services. I also have experience in building workflow automation using lorikeet platform and process improvement. My experience across different areas allows me to support teams in multiple ways, adapting quickly and contributing where it’s needed most
Areas I Can Help With<8efe80624d780eba0c6493ec45140364>;Email-based customer or patient support
Handling healthcare inquiries: benefits, claims, eligibility, authorizations, appeals
Supporting operations through floorwalking, escalations, and quality checks
Workflow building and automation using tools like Lorikeet, n8n, and Zapier
Schedule patient appointments
Coordinate with provider for referral and check available slot that aligns with patient's availabilities
Skills
Strong communication and computer skills
Patient support & email-based customer service
Workflow design & automation
Process optimization and quality assurance
Remote collaboration with medical, pharmacy, and delivery teams
Care coordination
I’m reliable, detail-oriented, willing to learn, upskill and easy to work with. If you need someone who can support your team, streamline your processes, and communicate with clarity and care—I’m here to help.
