-Provides critical, real-time technical assistance via phone, chat, and email, troubleshooting hardware, software, and network issues to ensure seamless operations.
-Detail-oriented Remote Support Specialist skilled in troubleshooting Windows and macOS environments. Experienced in providing clear, step-by-step guidance to non-technical users to quickly resolve IT issues via chat, phone, and email.
-Result-driven Remote Technical Support Specialist with 5+ years of experience in resolving complex hardware and software issues. Proficient in troubleshooting, remote desktop tools, and ticketing systems, with a focus on delivering timely solutions to boost customer satisfaction.
