I am a results-driven Operations Executive and Executive Assistant specializing in the short-term rental and hospitality industry. I combine end-to-end property portfolio management with high-level administrative support, leveraging data-driven strategies and cutting-edge automation to streamline business operations and maximize revenue.

I am a highly experienced operations and customer support professional with more than 10 years of leadership, training, and operational management experience across multiple industries. I specialize in team development, process improvement, executive support, and delivering high-quality customer experiences.

Throughout my career, I have successfully managed operational workflows, supported executive leadership, trained and mentored teams, and handled complex customer cases in fast-paced environments. My background includes working as an Executive Assistant and Operations Manager, Training and Performance Manager, and Subject Matter Expert in customer support operations.

I have extensive experience with email support, case management, escalation handling, onboarding, training development, SOP creation, and performance monitoring. I am known for being highly organized, proactive, and solutions-oriented, with the ability to quickly adapt and maintain efficiency even under pressure.

Some of the areas I can help with include:

• Executive Assistance & Administrative Support
• Operations Management & Process Optimization
• Customer Support & Escalation Handling
• Team Training & Performance Coaching
• SOP Creation & Documentation
• Email & Case Management
• Project Coordination & Cross-Team Communication
• Onboarding & Workflow Development

I take pride in maintaining a high standard of professionalism, reliability, and attention to detail. My goal is always to help businesses operate more efficiently, support leadership teams effectively, and deliver exceptional service to customers.

If you’re looking for someone dependable who can take initiative, improve systems, and support your team’s growth, I would be happy to contribute to your company’s success.