Client Engagement Specialist Core Skills: - Inbound & Outbound Sales Strategy - Lead Generation & Appointment Setting - Consultative Communication & Persuasive Selling - CRM/EHR System Proficiency - Empathetic Client Support (Healthcare, Real Estate, Service Industries) - Project Coordination & Stakeholder Management Professional Experience: - Patient Coordinator & Customer Support – UnitedHealthcare - Virtual Assistant & Appointment Scheduler – Medical & Real Estate Practices - Outbound Caller – Real Estate Appointment Setting - Live Surveillance Operator – KMC Solutions Tagline: “Strategic, adaptable, and deeply invested in client success.”

RESULTS-DRIVEN SALES AND CLIENT ENGAGEMENT SPECIALIST WITH OVER 7 YEARS OF EXPERIENCE IN INBOUND AND OUTBOUND SALES, APPOINTMENT SETTING, AND LEAD GENERATION
FOR BOTH HEALTHCARE PRACTICES AND REAL ESTATE PROFESSIONALS. PROVEN SUCCESS IN DRIVING CONVERSIONS THROUGH PERSUASIVE COMMUNICATION, CRM/EHR SYSTEM
EXPERTISE, AND STRATEGIC OUTREACH THAT BUILDS LASTING CLIENT RELATIONSHIPS. SKILLED IN MANAGING HIGH-VOLUME CALLS, QUALIFYING LEADS, AND CLOSING APPOINTMENTS
WHILE MAINTAINING A CONSULTATIVE, CLIENT-FIRST APPROACH.
FOLLOWING STRONG SALES ACHIEVEMENTS, SERVED AS A PATIENT COORDINATOR AND CUSTOMER SUPPORT REPRESENTATIVE WITH UNITEDHEALTHCARE (UHC), DELIVERING
EMPATHETIC, DETAIL-ORIENTED ASSISTANCE TO PATIENTS AND MEMBERS. EXPERIENCED IN HANDLING COMPLEX INQUIRIES, SCHEDULING, AND BENEFITS NAVIGATION WITH PRECISION
AND CARE. RECOGNIZED FOR ADAPTABILITY, ORGANIZATION, AND ENSURING EFFICIENT SERVICE DELIVERY ACROSS DIVERSE CLIENT NEEDS.