Hello! I am a dedicated customer support and operations professional with over 10 years of experience in the BPO industry. I specialize in providing reliable administrative assistance, email and phone customers, document verification, and workflow coordination.
Throughout my career, I have handled high-volume customer inquiries, managed escalations, monitored performance metrics for my agents and supported team operations while maintaining high service quality standards. I also have experience in non-voice support, reviewing and verifying customer documentation while ensuring accuracy and compliance with company guidelines.
I have various tools experience for the past 10 years - I used Voyager when I used to be a travel agent for two years. When I worked with Lyft, I used TOM to review driver documents and Slack for communication. Lastly, when I worked with American Home Shield, I used CSC which was our main tool. We also used STAR for tracking escalated issues. For emails, we used Outlook and for communication we used Teams.
