Hi! I’m Shiela, a Collections Specialist and Customer Service pro with over 14 years of experience across banking, healthcare, and loan management. I’m all about helping people tackle financial hurdles with down-to-earth, practical solutions, whether that’s crafting manageable payment plans or making sure insurance details are spot-on and compliant.
I’ve had the chance to work with great teams at places like JPMorgan Chase, where I learned the ins and outs of collections and regulatory compliance with FDCPA, and also improved the manual Phone Identifier system, reducing infractions and boosting efficiency. Through the Job Enhancement Program (JEP), I advanced into my role as an Operations Coordinator, supporting pre-charged off and overdrawn accounts. From organizing meetings and adjusting workforce schedules to tracking dialer productivity and sharing performance reports, I keep operations running smoothly and teams aligned.
I also bring healthcare experience as a Patient Services Representative, where I assisted with insurance, scheduling, and ensured everything remained HIPAA-compliant, and bring a unique blend of empathy and precision thanks to my background as a registered nurse. I’m passionate about clear communication and problem-solving, always aiming to make tricky situations simpler and create win-win outcomes for everyone involved.
Let’s connect and explore how I can make the financial side simpler while ensuring patients feel truly heard, supported, and confident every step of the way.
