Hi! I'm Karl Vincent Nunez, a detail-oriented Shopify Specialist and E-Commerce Operations Professional with 2+ years of hands-on Shopify experience across multiple brands. I'm currently available for full-time remote work (40 hrs/week) and can work across flexible time zones.
What I Do Best
E-Commerce & Shopify Operations
Full store setup from scratch — theme customization, navigation architecture, payment gateway integration, and backend configuration
Product listing optimization (SEO-focused) to improve organic visibility and conversions
Daily order processing and fulfillment coordination (40–80 orders/day)
Inventory management, returns/exchanges workflow, and automation setup
Mobile-first page redesigns and collection merchandising for better UX
Customer Service — Healthcare & Insurance
6+ months of high-volume call center experience with UnitedHealthcare and MetLife
Benefits eligibility, claims processing, policy coverage inquiries, and member account management
HIPAA-compliant documentation with 85%+ first-call resolution rate
Skilled in de-escalation, empathy-driven support, and navigating complex CRM systems (Salesforce, Zendesk, ServiceNow, Genesys Cloud)
Why Work With Me
I bring an Industrial Engineering mindset to e-commerce — I see store operations as systems to be optimized, not just tasks to complete. I've launched and redesigned 3 complete Shopify stores, optimized 150+ product listings, and built automated workflows that cut "where is my order" inquiries by 30%. Whether you need someone to build your store from the ground up, manage daily operations, or deliver top-tier customer support, I'm ready to help your business scale.
Tools I use: Shopify Admin & Themes, Canva, CapCut, Notion, Slack, ChatGPT, Salesforce, Zendesk, ServiceNow
Verified
