I am a dedicated and detail-oriented Virtual Assistant with over 5 years of experience in eCommerce, customer support, and digital operations. I specialize in helping online businesses manage daily operations, handle customer inquiries, and maintain smooth store performance.
I have hands-on experience using Zendesk for ticketing, email, and chat support, and Shopify for order management, product updates, and store support. I am also familiar with Salesforce for customer data and interaction tracking. I am experienced in handling high-volume customer concerns, resolving order issues, processing refunds, and ensuring customer satisfaction.
In addition, I have experience in TikTok eCommerce, influencer coordination, and marketing support, while still providing customer service across social and digital platforms.
I am highly organized, a fast learner, reliable, and able to work independently with minimal supervision. I am committed to helping businesses grow by providing efficient support, excellent customer service, and strong attention to detail.
I am open to long-term work and ready to contribute to your business success.
