Hi! I’m a customer-focused Virtual Assistant with BPO experience supporting users of financial software platforms like Intuit QuickBooks Online and Square.
I specialize in chat and email support, handling billing inquiries, account access concerns, technical questions, and product navigation with professionalism and empathy. My background in high-volume support environments trained me to stay calm under pressure, communicate clearly, and document cases accurately.
I’m certified in Email Marketing through HubSpot Academy and have completed customer service simulation programs through Forage, which strengthened my written communication and client-handling skills in remote-style workflows and in real-time operation.
I’m highly organized, detail-oriented, and comfortable working with CRMs, inbox management, and task systems. I take pride in meeting deadlines, protecting sensitive data, and representing brands with care.
I’m currently seeking a long-term role where I can support customers through chat or email, help teams operate smoothly, and deliver reliable, professional service every day.
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