I have hands-on experience in CRM and outreach operations through project-based training with Elevate Management, working extensively with GoHighLevel (GHL). I managed contact data, including importing, cleaning, and tagging to support targeted outreach. I created email templates, built and published automation workflows, and assisted in campaign execution. I also set up calendar booking systems and integrated scheduling links to streamline lead engagement. Additionally, I monitored workflows and pipelines to ensure smooth operations and effective lead tracking.